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Computer Law: Drafting and Negotiating Forms and Agreements with Forms on Disk

Richard Raysman, Peter Brown

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Don't draft a computer-related agreement without this guide! Richard Raysman and Peter Brown have opened their files to bring you over 100 user-friendly forms and agreements. In Computer Law: Drafting and Negotiating Forms and Agreements book and CD you will find discussions of such key topics as: hardware acquisition, financing and maintenance; software licensing, development and maintenance; antitrust law; copyright, patent and trade secret protection of software; the Internet and electronic communications; domain name registration; the computer contracting process; outsourcing; resellers; software publishing; work for hire; electronic fund transfers; the status of source codes under bankruptcy; and litigating computer actions, including the use of expert witnesses.

Computer Law: Drafting and Negotiating Forms and Agreements includes an overview of computer technology, featuring a unique computer law glossary, and keeps you up to date on the latest legislative developments and significant state and federal court decisions. This two-volume deskset comes complete with a CD-ROM containing all the forms discussed in the text. You'll be able to draft high-quality legal documents with less work and in less time than ever before.



Book #00585; looseleaf, two volumes, 2,456 pages and one CD-ROM; published in 1984, updated as needed. ISBN: 978-1-58852-024-1. Looseleaf print subscribers receive supplements. If you purchased an eBook, you will be notified by email when the book is updated and receive instructions for downloading the latest eBook version. 

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  • Availability: Available
  • Brand: Law Journal Press
  • Product Type: Books
  • Edition: 0
  • Page Count: 2456
  • ISBN: 978-1-58852-024-1
  • Pub#/SKU#: 00585
  • Volume(s): 2
  • CDs: 1

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  • Richard Raysman
Richard Raysman is a partner in the New York office of Holland & Knight LLP. Mr. Raysman is co-author of the two-volume treatises Computer Law: Drafting and Negotiating Forms and Agreements; Emerging Technologies and the Law: Forms and Analysis and Intellectual Property Licensing: Forms and Analysis, all published by Law Journal Press®, and co-writes a monthly column on computer law for the New York Law Journal. Mr. Raysman is past Chair of the Business Law Section, the largest section of the New York State Bar Association, and is past Chair of its Finance Committee. He also chairs Corporate Counsel's annual Law Journal IP Trademark, Copyright & Licensing Counsel Forum. Prior to practicing law, he was a systems engineer for six years with IBM Corp. Mr. Raysman concentrates his practice on Intellectual Property, including outsourcing and IP litigation, and was recently selected by Chambers as one of America's leading outsourcing lawyers. He is a member of the practical Law Company Advisory Board for Intellectual Property and Technology.


Also by Richard Raysman:
Emerging Technologies and the Law: Forms and Analysis
Intellectual Property Licensing: Forms and Analysis
When Good Software Licenses Go Bad


Author Image
  • Peter Brown
Peter Brown is the national leader of the Technology Law Practice in the New York office of Baker & Hostetler LLP. He is the immediate past Chair of the Commercial and Federal Litigation Section of the New York State Bar Association and was previously the Co-Chair of its Internet and Intellectual Property Litigation Committee. For over a decade he has served as the Chair of the Practicing Law Institutes Information Technology Institute. Mr. Browns practice includes the litigation of information technology and intellectual property issues in state and federal courts across the United States. He has also served as a mediator, arbitrator and expert witness in cases involving technology disputes. In addition, he routinely drafts and negotiates all types of transactional agreements relating the computer technology, the Internet and outsourcing. Mr. Brown served on the Board of the International Technology Law Association for over 15 years. He lectures on technology law and related litigation issues both nationally and internationally. He has been listed among the The Best Lawyers in America and as a Superlawyer in the New York Area. Formerly, he was an Adjunct Professor of Computer Law at Dartmouth College.

Also by Peter Brown:
Emerging Technologies and the Law: Forms and Analysis

CHAPTER 1
Introduction to Technology

§ 1.01 The Computer System
§ 1.02 Hardware
[1] Central Processing Unit
[2] Peripherals
§ 1.03 Network Configurations
[1] Introduction
[2] Grid Computing
§ 1.04 Software
[1] Systems Software
[2] Applications Software
§ 1.05 Source Code
§ 1.06 Object Code
§ 1.07 Software Documentation
§ 1.08 Software Maintenance
§ 1.09 Database
§ 1.10 Turnkey Systems
§ 1.11 Marketing of Hardware and Software
[1] Supercomputers
[2] Mainframe Computers
[3] Workstations
[4] Personal Computers (PCs)
[5] Vanishing Distinctions
§ 1.12 Original Equipment Manufacturers (OEMs) and Independent Sales Organizations (ISOs)
§ 1.13 Software Vendors
§ 1.14 The Internet
[1] Generally
[2] Intranets
[3] Applications
[4] Access and Presence
[5] Regulating Access to Content on the Internet
[6] Cloud Computing

CHAPTER 1A
Contract Law and Business Practices in the Information Age

§ 1A.01 Old Issues in a New Business Environment
§ 1A.02 International Sources of Contract Law
[1] The United Nations Convention on the International Sale of Goods
[2] The European Union Distance Selling Directive
§ 1A .03 Sources of United States Contract Law
[1] The Common Law and Restatements
[2] The Uniform Commercial Code (UCC)
[3] The Uniform Computer Information Transactions Act (UCITA)
§ 1A.04 Contract Formation Under the Restatement, UCC and UCITA
[1] Offer and Acceptance Generally
[2] Other Rules of Formation
§ 1A.05 Enforceability of Contracts and Business Practices
[1] The Statute of Frauds
[2] Specialized Contracts and Business Practices
[3] Unconscionability
§ 1A.06 Warranties
[1] Express Warranties
[2] Implied Warranties of Title and Against Infringement/Warranty and Obligations Concerning Noninterference and Non-infringement
[3] Implied Warranty of Merchantability
[4] Implied Warranty of Fitness for a Particular Purpose; System Integration
[5] UCITA’s Implied Warranty of Informational Content
[6] Exclusion or Modification of Implied Warranties
[7] Breach of Warranty
[8] The Magnuson-Moss Act
§ 1A.07 Digital and Electronic Signatures
[1] In General
[2] How Digital Signatures Work
[3] Certification Authorities and Cybernotaries
[4] Digital Signature Developments
[5] Digital Signature Legislation
§ 1A.08 Form: Agreement to Contract Electronically

CHAPTER 2
The Computer Contracting Process

§ 2.01 Introduction
§ 2.02 Identifying User Requirements
[1] Hardware Capacity and Expansion
[2] Software Functions
§ 2.03 Defining User Requirements
[1] Planning
[2] Independent Consultant
[3] Assistance of Counsel
[4] Request for Proposal
[5] Alternative Strategies
§ 2.04 Vendor Proposal
§ 2.05 Selection of Software
§ 2.06 Pricing Computer Software
§ 2.07 Steps in Development of a Computer Program
[1] User Requirements
[2] System Design
[3] Program Coding
[4] Testing
[5] Documentation
[6] Maintenance
§ 2.08 Delays in Software Development
§ 2.09 Acceptance Procedures for Hardware
§ 2.10 Acceptance Procedures for Software
[1] Acceptance Tests
[2] Parallel Run
[3] Live Environment
[4] Qualified Consultant
[5] Relationship to Payment
§ 2.11 Early Legal Intervention in Contract Negotiations
§ 2.12 Financing a High Tech Venture
[1] Seed Financing
[2] Early Growth Stage Financing
[3] Later Stage Financing
[4] Initial Public Offering

CHAPTER 3
Equipment Acquisition and Financing

§ 3.01 The Purchase Contract
§ 3.01A Letters of Intent
§ 3.02 Environmental Requirements
§ 3.03 Acceptance
[1] Acceptance Test
[2] Inoperability After Acceptance
[3] Prototype
§ 3.04 Warranties
[1] Express Warranties
[2] Warranty Disclaimers
§ 3.04A Express Warranties
[1] Gray Market
[2] Revocation of Acceptance
[3] Proximate Cause of Failure
[4] Validation
[5] Privity
§ 3.04B Multiple-Vendor Hardware Acquisitions
§ 3.05 Payment
[1] Itemization
[2] Installation
[3] Title to Equipment
§ 3.06 Relationship to Software
§ 3.06A System Integration Agreement
[1] The System
[2] Modifications
[3] Implementation
[4] Warranties
§ 3.07 Operating System Software
§ 3.08 New Equipment
§ 3.09 Upgrades
§ 3.10 Backup
§ 3.11 Maintenance
§ 3.12 Replacement of Equipment for Extraordinary Down-Time (“Lemon Clause”)
§ 3.13 Method of Financing
[1] Financing Options
[2] Types of Leases
§ 3.14 Maintenance and Warranties Under Leases
[1] Maintenance Responsibility
[2] Warranty Pass-Through
[3] Warranty Disclaimer
[4] Lease vs. Purchase
[5] Relationship Between Vendor and Lessee
§ 3.15 Third-Party Leasing
[1] Structure of Agreement
[2] Role of Leasing Company
[3] Role of Financing Source
[4] Hell or High Water Clause
[5] Quiet Enjoyment
[6] Tax Indemnification
[7] Venue
[8] Proprietary Rights
[9] Financial Considerations
[10] Protection of Lessor Rights
[11] Applicability of the UCC to Computer Leasing
[12] Unauthorized Removal
§ 3.15A Antitrust Considerations
[1] In General
[2] Software Protection Through Licensing
[3] Bell Operating Companies and the Information Services Market
[4] Maintenance Services
[5] Copyright Issues
§ 3.16 Form: Checklist for Hardware Purchase Agreement
§ 3.16A Form: Letter of Intent
§ 3.17 Form: User Oriented Turnkey Hardware Purchase Agreement
§ 3.18 Form: Hardware Purchase Agreement with an Independent Sales Organization
§ 3.19 Form: Hardware Purchase Agreement with a Manufacturer
§ 3.20 Form: Equipment Lease Agreement with an Independent Sales Organization
§ 3.21 Form: Third Party Master Lease Agreement
§ 3.22 Form: Finance Master Lease Agreement
§ 3.23 Form: Turnkey Hardware and Software Agreement
§ 3.24 Form: Agreement for System Procurement and Integration
§ 3.25 Form: Computer System Acquisition Agreement for Health Care Services
§ 3.26 Form: Network Services Agreement
§ 3.27 Form: System Procurement and Integration Agreement

CHAPTER 4
Hardware Maintenance

§ 4.01 Overview
[1] Necessity for Maintenance
[2] OEM-Manufacturer Relationship
§ 4.02 Structure of Agreement
§ 4.03 Types of Service
[1] Preventive Maintenance
[2] Remedial Maintenance
§ 4.04 Maintenance
[1] Warranty
[2] Term
§ 4.05 Time of Service
§ 4.06 Response Time to Maintenance Call
[1] Maximum Time
[2] Staff Commitment
§ 4.07 Equipment Covered
[1] Initial Hardware
[2] Peripheral Equipment
[3] Location
[4] Electrical Considerations
[5] Used Equipment
§ 4.08 Charges
[1] Expendables
[2] Repair or Replace
[3] Price
[4] Installation
[5] Refurbishing Expense
§ 4.09 Warranty
[1] Express Warranty
[2] Limitations
[3] Spare Parts
§ 4.10 Danger of Termination
[1] Multi-Year Agreement
[2] Disputes
§ 4.11 Form: Equipment Maintenance Agreement with a Manufacturer
§ 4.12 Form: Equipment Maintenance Agreement with an Independent Sales Organization
§ 4.13 Form: Equipment Maintenance Agreement with a Systems Integrator
§ 4.14 Form: Telecommunications Service Agreement

CHAPTER 5
Copyright Protection

§ 5.01 Introduction
§ 5.02 History of Copyright Protection for Computer Programs
§ 5.03 General Principles of United States Copyright Law
§ 5.04 International Copyright Protection
[1] World Intellectual Property Organization (WIPO) Publication
[2] United Nations Educational, Scientific and Cultural Organization (UNESCO)
[3] The General Agreement on Tariffs and Trade (GATT) and the World Treaty Organization (WTO)
[4] The European Union (EU)
[5] Association of Southeast Asian Nations (ASEAN)
[6] Trade Agreements
§ 5.05 Elements of Protection under U.S. Copyright Law
[1] Originality
[2] Fixation
[3] Idea/Expression Dichotomy
[4] Merger and Scènes à Faire
§ 5.06 Scope of Copyright Protection
[1] Copyright and Neighboring Rights
[2] Moral Rights
[3] Limitations on Exclusive Rights
§ 5.07 Who Owns the Copyright?
[1] Works Made for Hire
[2] Collective Works
[3] Derivative Works
[4] Joint Works
[5] Issues Involving Computer Programs
§ 5.08 Transfer of Copyright
[1] Transfer Under the 1909 Copyright Act
[2] Transfer Under the 1976 Copyright Act
[3] Termination of Copyright Transfers
§ 5.09 Duration of Protection for Copyrights and Related Rights
[1] Applicable International and Regional Provisions
[2] United States Law
§ 5.10  Procedural Requirements for Copyright Protection
[1] Registration of Works
[2] Affixation of Copyright Notices
§ 5.11  Infringement
[1] Proving Infringement
[2] Infringement of Software
[3] Remedies & Penalties
§ 5.12 Copyright in the Technological Environment
[1] Direct, Contributory and Vicarious Infringement
[2] Internet File Sharing
[3] Rights of Authors in Electronic Publishing
[4] Issues Related to Linking and Framing
§ 5.13 Digital Millennium Copyright Act
[1] WIPO Treaties
[2] Online Copyright Infringement Liability Limitation Act
[3] Computer Maintenance or Repair Exemption
§ 5.14 The Semiconductor Chip Protection Act
[1] Scope and Duration of Rights Under the Act
[2] Liability Under the Act
[3] Registration and Notice
[4] Comparison of Mask Work and Copyright Protection
§ 5.14A The Family Entertainment and Copyright Act
§ 5.15 Intellectual Property Audits and Policies
§ 5.16 Form: Copyright Office Application Form TX
§ 5.16 Form: Copyright Assignment
§ 5.17 Form: Settlement Agreement for Dispute Arising from Joint Software Development Agreement
§ 5.18 Form: Independent Sales Representative Agreement
§ 5.19 Form: Complaint for Relief Pursuant to Digital Millennium Copyright Act

CHAPTER 5A
Role of Trademarks

§ 5A.01 Introduction
§ 5A.02 Trademark Categories
[1] Fanciful and Arbitrary Marks
[2] Suggestive Marks
[3] Descriptive Marks
[4] Generic Marks
§ 5A.03  Characteristics Subject to Protection
[1] Abbreviations and Nicknames
[2] Slogans
[3] Titles
[4] Characters
[5] Celebrities
[6] Trade Dress
§ 5A.04  Selecting Marks for Computer Products and Services
§ 5A.05 Trademark Registration of Software
[1] Lanham Act
[2] Selection Process
§ 5A.06 Actions for Trademark Infringement
[1] Trademark Infringement
[2] Unfair Competition
[3] Dilution
[4] Causing Marks to Become Generic
[5] Counterfeiting of Trademarked Goods
§ 5A.07 Trademarks and the Internet
[1] The Domain Name System
[2] Domain Names
[3]  Types of TLDs
[4] Domain Name Registration
[5] The Legal Interface Between Trademarks and Domain Names
[6] Scope of Trademark Protection for Domain Names
[7] Domain Name Disputes
[8] Registration of Domain Names as Trademarks or Service Marks
[9] Infringement in Web Site Content, Metatags, Search Terms, and Uniform Resource Locators
§ 5A.08 Form: Trademark License Agreement
§ 5A.09 Form: Cease & Desist Letter for Trademark Infringement in Internet Domain Name
§ 5A.10 Form: Settlement Agreement Providing for Transfer of Domain Name
§ 5A.11 Form: Trademark Assignment

CHAPTER 5B
Patenting Software

§ 5B.01 Congressional Intent
§ 5B.02 Patentable Subject Matter
§ 5B.03 The Freeman-Walter-Abele Test
§ 5B.04 Patentability of Software
[1] Software Patent Guidelines
[2] Software Business Systems
§ 5B.05  Elements of Patent Protection
[1] Novelty
[2] Nonobviousness
§ 5B.06 Practical Considerations
§ 5B.07 Claim Construction
§ 5B.08 Patent Infringement
[1] Generally
[2] Doctrine of Equivalents
[3] Remedies
§ 5B.09 Patent Protection Outside of the United States
§ 5B.10 Infringement and Exported Software
§ 5B.11 American Inventor’s Protection Act of 1999
§ 5B.12 Form: Patent License Agreement
§ 5B.13 Form: Patent License Agreement (Non-Exclusive)
§ 5B.14 Form: Patent Assignment

CHAPTER 6
Trade Secret Protection

§ 6.01 The Role of Trade Secret Protection in the Computer Industry
§ 6.02 Scope and Sources of Trade Secret Law
[1] The International Environment
[2] Scope of Protection Under United States Law
[3] Sources of United States Law
[4] Maintaining Trade Secret Protection
§ 6.03 Unauthorized Access to and Use of Trade Secrets
[1] Reverse Engineering
[2] Misappropriation and Theft
§ 6.04 Form: Checklist for a Trade Secret Policy
§ 6.05 Form: Sample Trade Secret Policy with Employee, Consultant, and License Forms
§ 6.06 Form: Employment and Confidentiality Agreement
§ 6.07 Form: Consulting Agreement for Independent Consultant with Non-Competition Clause
§ 6.08 [Reserved] 
§ 6.09 Form: Customer Confidentiality Agreement
§ 6.10 Form: Employee Non-Disclosure Agreement
§ 6.11 Form: Consultant Non-Disclosure Agreement
§ 6.12 Form: Confidential Information Exchange Agreement
§ 6.13 Form: Non-Disclosure Agreement (Focus Group Testing)
§ 6.14 Form: Termination Statement
§ 6.15 Form: Key Employment Agreement
§ 6.16 Form: Third-Party Consultant Non-Disclosure Agreement
§ 6.17 Form: Employee Confidentiality and Non-Competition Agreement
§ 6.18 Form: Employee Confidentiality Agreement
§ 6.19 Form: Third-Party Source Code Non-Disclosure Agreement

CHAPTER 7
Software Licensing

§ 7.01 Overview
[1] Types of Software
§ 7.02 Scope of License
[1] Use Rights
[2] Authorized Users
[3] Exclusive vs. Non-Exclusive
[4] Revocable vs. Irrevocable
[5] Permitted and Prohibited Uses
[6] Software Disabling Devices
[7] Software Audits
[8] Limitation of Liability
§ 7.03 Ownership of Software
[1] In General
[2] Modification
[3] Example
[4] Enhancements and Best Efforts
[5] Open Source Software
§ 7.04 Term of License
[1] Time Period
[2] Renewal
§ 7.04A Bankruptcy of Licensor
[1] Section 365 of the Bankruptcy Code
[2] Chapter 15 of the Bankruptcy Code
§ 7.05 Maintenance and Updates
[1] Updates
[2] Term
[3] Availability
§ 7.06 Fee Structure
[1] Breakdown of Costs
[2] Structure
[3] Refund
[4] Partial Payments
§ 7.07 Source Code
[1] Need for Source Code
[2] Vendor Concern
[3] Escrow
[4] Software Escrow Companies
§ 7.08 Assignment Rights
[1] Financial Interests
[2] Vendor Assignment
[3] Anti-Assignment Clauses
§ 7.09 Modification
[1] Necessity
[2] Issues
§ 7.10 Quality
[1] Representations and Warranties
[2] Disclaiming Warranties and Limitations on Liability
[3] Millennium Compliance
[4] Date Compliance
§ 7.11 Trade Secret Protection
[1] Vendor Rights
[2] Termination
§ 7.11A Multimedia Licensing
[1] Acquisition of Rights
[2] Grant of Rights
[3] Future Technologies
[4] Multimedia Producers
[5] Proprietary Rights Protection
§ 7.11B Electronic Health Records
[1] Federal Law
[2] Software Licensing Models
§ 7.12 Government Considerations
[1] Licensing Software to the United States Government
[2] Contracts with State and Municipal Governments
[3] Regulations for Contracting with the United States Government
§ 7.13 Tax Considerations
[1] Sales and Use Taxes
[2] Impact of the 1986 Tax Reform Act on the Computer Industry
[3] Recordkeeping Requirements
§ 7.13A Export of Software
[1] Rationale for Export Regulations
[2] Implementation of Export Relations
§ 7.13B Accounting Treatment of Software
§ 7.13C Computer Software Rental
§ 7.14 Form: Checklist for Software License Agreement
§ 7.15 Form: Vendor Oriented Software License Agreement
§ 7.15A Form: Vendor Oriented Software License Agreement with Trial Period Option
§ 7.15B Form: End-User Software License Agreement
§ 7.16 Form: User Oriented Software License Agreement
§ 7.17 Form: Microcomputer Software License Agreement
§ 7.18 Form: User Oriented Source Code Escrow Agreement
§ 7.19 Form: Vendor Oriented Source Code Escrow Agreement
§ 7.20 Form: Interim License Agreement
§ 7.21 Form: Software License Agreement with User Developed Functional Specifications
§ 7.22 Form: Revenue Sharing Agreement
§ 7.23 Form: Software Sales Agreement
§ 7.24 Form: Trial Software License
§ 7.25 Form: Shrink Wrap End User License Agreement
§ 7.26 Form: Software License With Multi Branch Option
§ 7.27 Form: Distributor Agreement
§ 7.28 Form: Checklist for an Intellectual Property Audit
§ 7.29 Form: Licensee Oriented Software License Agreement
§ 7.30 Form: Licensor Oriented Software License Agreement
§ 7.31 Form: Software License and Distribution Agreement
§ 7.32 Form: Online Subscription Agreement
§ 7.33 Form: Software Distribution and Maintenance Agreement
§ 7.34 Form: Agency Licensing Agreement
§ 7.35 Form: Year 2000 Services Agreement
§ 7.36 Form: Online End-User License Agreement
§ 7.37 Form: Software License Agreement Involving Third-Party
§ 7.38  Form: Individual or Network Use Shrink-Wrap License Agreement
§ 7.39  Form: Clickwrap End-User Product License Agreement
§ 7.40 Form: GNU General Public License, Version 2, June 1991
§ 7.40A Form: GNU General Public License, Version 3, June 2007
§ 7.41 Form: GNU Lesser General Public License
§ 7.42 Form: Open Software License v. 2.0
§ 7.43 Form: Exclusive Age Verification Software License Agreement

CHAPTER 8
Software Development Agreement

§ 8.01 Structure—Foundation for Positive Results
[1] Expensive Consequences
[2] Benefits of Contract
§ 8.02 Definition of Software Deliverables
§ 8.03 General Business Functions
§ 8.04 Detailed Design Specifications
§ 8.05 User Request for Proposal (RFP)
§ 8.06 Vendor Proposal
[1] Representation
[2] Specific Inclusions
[3] Results of Poor Planning
§ 8.07 Implementation Schedule
§ 8.08 User Involvement
§ 8.09 Progress Reports
[1] Technical
[2] Management
§ 8.10 Payment Schedule
[1] Milestone Payments
[2] Payment After Implementation
§ 8.11 Relationship of Hardware and Software Performance
[1] Hardware Delivery
[2] Payment Provision
[3] Joint Development Contracts
§ 8.12 Acceptance Tests
[1] Definition
[2] Levels of Acceptance
§ 8.13 Definition of Ownership
§ 8.14 Terminal Response Time
§ 8.15 Conversion
§ 8.15A Web Site Development Agreements
[1] Technical Considerations
[2] Scope of Services
[3] Intellectual Property and Confidential Information
[4] Credit for Development
[5] Provider Accords
[6] Performance Criteria
[7] Ownership of Customer Information
[8] Termination and Transfer
[9] Provider Warranties
§ 8.16 Form: Checklist for Software Development Contract
§ 8.17 Form: User Oriented Software Development and License Agreement
§ 8.18 Form: Vendor Oriented Software Development and License Agreement
§ 8.19 Form: Customer Oriented Standard Agreement for Consulting Services
§ 8.20 Form: Independent Consultant Programming Services General Agreement (User Oriented)
§ 8.21 Form: User Oriented Consulting Agreement
§ 8.22 Form: Software and Equipment Development Agreement
§ 8.23 Form: Joint Marketing and Development Agreement
§ 8.24 Form: Software Development Agreement
§ 8.25 Form: Trial License Agreement
§ 8.26 Form: User Oriented Web Site Development Agreement
§ 8.27 Form: Vendor Oriented Web Site Hosting Agreement
§ 8.28 Form: Client Oriented Web Site Development and Services Agreement
§ 8.29 Form: End User Online Services Terms & Conditions
§ 8.30 Form: Click Wrap Agreement
§ 8.31 Form: Non-Disclosure Agreement (Product-Specific, Letter Format)
§ 8.32 Form: Agreement (General, Contract Format)
§ 8.33 Form: Vendor-Oriented Web Site Hosting Agreement

CHAPTER 9
Software Maintenance Agreement

§ 9.01 Necessity for Software Maintenance
[1] Correction of Defects
[2] Program Interaction
[3] Maintenance Sources
§ 9.02 Pricing of Maintenance
§ 9.03 Debugging, Enhancements and Modifications
§ 9.04 Telephone Support Service
§ 9.05 Maintenance Response Time
§ 9.06 Termination and Renewal
§ 9.07 Role of Software Warranty
§ 9.08 Form: Software Maintenance Agreement
§ 9.09 Form: Software Maintenance Agreement (Alternate)
§ 9.10 Form: User Oriented Software and Equipment Maintenance Services Agreement

CHAPTER 10
Outsourcing

§ 10.01 Relationship Between Outsourcer and User
[1] Information Processing
[2] Greater Capacity
[3] Facilities Management Distinguished
§ 10.02 Online Timesharing vs. Remote Batch Operation
[1] Online
[2] Remote Batch
§ 10.03 Customization of Standard Software
[1] Software Development
[2] Competitive Environment
§ 10.04 Vulnerability of User
§ 10.05 Ownership and Use of Data
[1] Clarification of Data Rights
[2] Failure to Deliver Data
[3] Duty of Care
[4] Confidentiality
§ 10.06 Rights of Software
§ 10.07 Limitation of Vendor’s Liability
§ 10.08 Terminal Response Time
§ 10.09 Equipment and Pricing
[1] Customer Owned/Leased Equipment
[2] Outsourcer Owned/Leased Equipment
[3] Transaction Processing Fee
[4] Guaranteed Minimum
[5] Volume Discount
[6] Initial Set-Up Charges
[7] Data Conversion
[8] Importance of Cost Estimates
§ 10.10 Indemnification of Vendor for User Errors
§ 10.11 Database Issues
[1] Accuracy
[2] Liability
[3] Copyright Registration of Databases
[4] Privacy and Computer Data
§ 10.12 The Disaster Recovery Services Agreement
[1] Emergency Backup Facility
[2] Use of Recovery Site
§ 10.13 Electronic Data Interchange Agreements
[1] Definition
[2] Structure
[3] Traditional Provisions
§ 10.14 Banking Entry into Computer Services
[1] General Background
[2] Regulation Y
[3] Bank Holding Company Act of 1956
[4] Citicorp’s Application
[5] Standards of Review
[6] Timesharing Services
[7] Electronic Funds Transfers and New Article 4A of the Uniform Commercial Code
§ 10.15 Application Outsourcing and ASP Agreements
[1] Introduction
[2] Practical Considerations
§ 10.15A Form: Service Bureau Agreement
§ 10.16 Form: Service Bureau Distribution System Agreement
§ 10.17 Form: Emergency Backup Service Agreement
§ 10.18 Form: Distributorship and Marketing Agreement
§ 10.19 Form: Secrecy Letter Agreement
§ 10.20 Form: Model Electronic Data Interchange Trading Partner Agreement
§ 10.21 Form: Outsourcing Agreement
§ 10.21A Form: Processing and Services Outsourcing Agreement
§ 10.21B Form: Data Processing Outsourcing Agreement
§ 10.22 Form: Checklist for Outsourcing Agreements
§ 10.23 Form: Service Bureau Agreement—Alternative Format
§ 10.24 Form: Comprehensive Outsourcing Agreement
§ 10.25 Form: Outsourcing Agreement
§ 10.26 Form: Network Management Services Outsourcing Agreement
§ 10.27 Form: Application Service Provider Agreement

CHAPTER 11
Resellers

§ 11.01 Relationship Between Primary vendor and Reseller (OEM)
[1] Marketing Considerations
[2] OEM Business Concerns
§ 11.02 Purchase Order Concept
§ 11.03 Credit Terms
[1] Extensions
[2] Discount
[3] Leasing
§ 11.04 Hardware Maintenance
[1] Manufacturer’s Hardware Support Organization
[2] Depot Maintenance
[3] Technical Support
§ 11.05 Marketing Structure
§ 11.06 Delivery
[1] Planning
[2] Cancellation
[3] Upgrade
[4] Insurance
[5] Charges
§ 11.07 Pass-Through of Warranties
[1] Material and Workmanship
[2] Maintenance Agreement
§ 11.08 Security Interest
§ 11.09 Software Supplied
[1] Vendor Support
[2] Current Case Law
§ 11.09A Computer Store Franchises
§ 11.09B Software Distribution Agreements
§ 11.10 Form: Manufacturer/Reseller Agreement
§ 11.11 Form: Value-Added Reseller Distribution Agreement
§ 11.12 Form: International Value Added Reseller Agreement
§ 11.13 Form: Value Added Reseller Agreement
§ 11.14 Form: Value Added Reseller Support Agreement
§ 11.15 Form: PC Software Distribution Agreement
§ 11.16 Form: Sales Representative Agreement
§ 11.17 Form: Electronic Software Reseller Agreement

CHAPTER 12
Software Publishers and Work for Hire

§ 12.01 Role of Software Publisher
[1] New Business
[2] Distribution and Marketing
§ 12.02 Negotiation Issues for Software Author
[1] Non-Disclosure
[2] Source Code
[3] Promotion
§ 12.03 Negotiating Issues for Software Publisher
[1] Royalty Payments
[2] Program Performance
[3] Technical Support
§ 12.04 Property Rights
[1] Transfer for Rights
[2] Contract Procedure
[3] Works Made for Hire
§ 12.05 License Restrictions
[1] Retention of Ownership
[2] Copies
§ 12.06 Exclusive vs. Non-Exclusive License
§ 12.07 Deliverables
§ 12.08 Maintenance and Modification
§ 12.09 Royalties
[1] Calculation
[2] Periodic Payments
[3] Fixed Price
[4] Sliding Scale
[5] Basis for Calculation and Timing of Payment
[6] Advance
[7] Other Costs
[8] Accounting
§ 12.10 Author Warranties
[1] Performance
[2] Acceptance
[3] Limitation
§ 12.11 Indemnities
§ 12.11A Potential Liabilities in Mass Market Software
[1] New Legal Situations
[2] Applicabilty of the UCC, the Common Law, and UCITA
[3] Consumer Protection Laws
[4] Product Liability
§ 12.11B Acquisition of Software Companies
[1] Vertical Market
[2] Software Description
[3] Compensation to Sellers
[4] Employee Agreements and Disclosure
[5] Intellectual Property Rights and Transfer of Software
§ 12.11C The Software Sales Representative Agreement
[1] Territory
[2] Obligations
[3] License
[4] Compensation
§ 12.11D Product Sales Agreements
[1] Right, Title and Interest
[2] Intellectual Property Rights
[3] Warranties
[4] Confidentiality
§ 12.12 Form: Author-Publisher Non-Disclosure Agreement
§ 12.13 Form: Author Oriented Software Royalty and License Agreement
§ 12.14 Form: Publisher Oriented Software Royalty and License Agreement
§ 12.15 Form: Sales Representative Agreement
§ 12.16 [Reserved] 
§ 12.17 Form: Product Sales Agreement
§ 12.18 Form: Dealer Agreement
§ 12.19 Form: Software Distribution Agreement
§ 12.20 Form: Database Distribution and Licensing Agreement

CHAPTER 13
Litigating Computer Actions

§ 13.01 Computer Related Litigation
[1] Types of Actions
[2] Causes of User Claims
§ 13.02 User Preparation Prior to Litigation
[1] Making a Record
[2] Documentation of the Claim
[3] Early Retention of an Independent Expert Witness
[4] Discontinuance of System Use
[5] Identification of Hardware or Software Problems
§ 13.03 Claims for Breach of Contract
§ 13.04 Claims for Fraud and Misrepresentation
[1] Circumvention of Liability Limitations
[2] Vendor Competition
[3] Contractual Concerns
[4] Punitive Damages
§ 13.05 Other Claims in User-Vendor Litigation
[1] Implied Warranties
[2] Breach of the Equipment Maintenance Agreement
[3] Deceptive Trade Practices
[4] RICO
[5] Strict Product Liability Claims
§ 13.06 Misappropriation of Proprietary Rights in Software
[1] Structure of Claim
[2] The Ex Parte Temporary Restraining Order
§ 13.07 Discovery
[1] Use of Experts
[2] Vendor’s Prior Knowledge
[3] Documents and Interrogatories
[4] Complaints from Other Users
[5] Vendor’s Employees
[6] Pretrial Dispositions
[7] Discovery by Vendor
[8] Electronic Discovery
[9] Examination of Computer Hard Drives
§ 13.07A Stipulations to Protect Confidential Information
§ 13.07B Computer-Related Crime
[1] Statutes
[2] Computer Viruses
§ 13.07C Electronic Mail Procedures (E-Mail)
[1] Policy
[2] Business Purposes and Discovery
[3] Monitoring of and Access to Workplace E-Mail
[4] Retention of E-Mail Messages
[5] The Federal Records Act, Electronic Records and E-Mail
§ 13.07D System Security
[1] Procedures
[2] Unauthorized Use and Computer Trespass
[3] Warning Notices
§ 13.07E Attorneys Fees
§ 13.07F Defensive Motion Practice
[1] Introduction to Tort Claims
[2] Motions Available/When to Use Them
[3] Contract Claims and Limitations on Liability
[4] Computer Malpractice/Breach of Duty of Care
[5] Negligent Misrepresentation
[6] Fraud
[7] Statutes of Limitations
§ 13.07G Jurisdiction
[1] Personal Jurisdiction and the United States Constitution
[2] Obtaining Jurisdiction Over Non-Resident Defendant’s
[3] Due Process Considerations
[4] Jurisdiction and the Internet
[5] Online Contract Formation
[6] Web Sites and Jurisdiction—Is a Web Site Enough?
[7] Conduct Directed Toward the Jurisdiction
[8] Jurisdiction Across National Boundaries
§ 13.08 Form: User Complaint Against Vendor
§ 13.09 Form: Complaint for Misappropriation of Software
§ 13.10 Form: Plaintiff’s Request for Document Production
§ 13.11 Form: Complaint for Copyright Infringement of Computer Software
§ 13.12 Form: Stipulation for Protection of Confidential Information
§ 13.13 Form: Arbitration Agreement (with Foreign Company)
§ 13.14 Form: Complaint for Copyright and Trademark Infringement Based on Web Site Framing
§ 13.15 Form: Request for Documents in Copyright Infringement Suit
§ 13.16 Form: Request for Documents in Systems Failure Suit

CHAPTER 14
Antitrust Law

§ 14.01 Introduction
[1] Legal Standards in Antitrust Law
[2] General Principles of Antitrust Analysis
[3] Enforcement of Antitrust Laws
§ 14.02 Antitrust Limits on Hardware and Software Licensing
[1] Introduction
[2] Duty to License to Third Parties
[3] Price Restrictions in Licensing Agreements
[4] Exclusive Licensing and Exclusive Dealing
[5] Cross-Licensing and Pooling Arrangements
[6] Grantbacks
[7] Tying
[8] Enforcement of Invalid Intellectual Property Rights
§ 14.03 Abuse of Market Power
§ 14.04 The Internet and E-Commerce
[1] Introduction
[2] Antitrust Considerations in Electronic Sales and Distribution
[3] Antitrust Concerns Arising from E-Commerce Collaborations
§ 14.05 Standard Setting

CHAPTER 15
Privacy

§ 15.01 Introduction
§ 15.02 Selected Privacy Laws
[1] United States Privacy Laws
[2] Privacy-Related State Laws
[3] Privacy-Related International and Foreign Laws
§ 15.03 Private Information and the Internet
[1] Cookies
[2] Web Bug, Clear GIF, Web Beacon or Tracker GIF
[3] Software Bots and Agents
[4] Spyware
[5] Pretexting
[6] Search Engines
§ 15.04 Data Security
[1] Generally
[2] Emerging Litigation
[3] Payment Card Security Standards
[4] Merchant Liability Legislation
§ 15.05 Identity Theft
[1] Federal Law
[2] State Laws
[3] Spoofing and Phishing
§ 15.06 Social Networking Web Sites
[1] Generally
[2] Privacy Concerns
[3] Behavioral Advertising and FTC Involvement

Glossary
Index