The explosive growth of alternative dispute resolution and e-commerce has led to an innovative hybrid—Online Dispute Resolution (ODR). The Internet and Dispute Resolution: Untangling the Web shows you how ODR works and how it is already transforming dispute resolution in both business-to-business and business-to-consumer transactions.

This book explains how alternative dispute resolution (ADR) first moved online, how it evolved, and how ODR is now being applied. The authors bring you in-depth discussion of the legal issues raised by this trend, including questions involving jurisdiction; conflicts of law; e-commerce regulations; privacy; consumer protection; and security. You'll find out about the different types of ODR methods and how to incorporate them into your practice. You'll also benefit from a helpful survey of ODR providers around the U.S. and internationally. This complete treatment of ODR is both an excellent introduction to this increasingly popular technique and a useful manual for practitioners.