Customer Service


Contact Us

Customer service for purchases made from many ALM divisions, e.g., The Recorder (CA); Law Journal Press; ALM Legal Intelligence; New Jersey Law Journal; The America Lawyer; National Law Journal; Legal Times(DC); The Legal Intelligencer (PA); The New York Law Journal; Texas Lawyer; Connecticut Law Tribune; Daily Report (GA) and more will be handled by LawCatalog.

Hours of Operation & Contacts

The Lawcatalog.com customer service desk is open from 9AM to 6PM EST, excluding weekends and holidays. Individual divisions of ALM in other time zones may be open at other hours. General customer service number: 1-877-256-2472.

For questions about products, pricing, or how to place an order please call 877-807-8076 for Law Journal Press and 800-856-8993 for state-specific resources. For contact information on particular ALM "brands" click here for more details.

Technical Support

For technical support email lawcatalog@alm.com or call (212) 457-7796.

Change of Address

If you would like to change the address at which you receive one of our publications, send an e-mail to lawcatalog@alm.com.

Reprints

To order reprints from our periodical publications, contact:

Syndia J. Torres
Reprint Manager

ALM
120 Broadway
New York, NY
10271

Tel: (212) 457-7799
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Order & Payment Information

Pricing & Sales Tax

Residents of District of Columbia, California, Connecticut, Florida, Georgia, Maine, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Texas, Virginia and Canada will be charged sales tax where applicable. Subscription prices may be tax-deductible as a business expense. We reserve the right to change prices without notice.

Billing Options:

Bill Me: "Bill Me" orders are subjectto credit approval. You may be asked to provide additional information before the order is shipped. Payment by credit card is required for all NON-U.S.orders

Purchase Order Number: This feature is for your own record keeping. If you would like to assign an internal purchase order number to your purchase, simply enter the information in the field indicated under "Payment Method" at checkout when you place an order.

Account Holders: If you would like to pay using an existing account with us, enter your billing account number in the field indicated under "Payment Method" at checkout when you place an order.

Credit Card Orders: When you pay by credit card for physical goods, your card is charged only when your order is shipped. For Subscriptions, Downloads, Webinars and some miscellaneous products your card is charged at time of purchase.

Tax Exempt Orders: Enter your Federal Taxpayer ID in the field indicated under "Payment Method." Please note that we must also have your state tax exemption form on file. If you have not sent us your form, please fax it to us at (212) 233-7039.

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Shipping and Handling Charges

Division Shipping Handling
Law Journal Press books
ALM Publishing books
FedEx Shipping by Weight and Zone (other methods for some international orders)
Purchase Amount Charges
$0.00 - $60.00 $4.95
$60.01 - $115.00 $8.50
$115.01 - $200.00 $10.95
$200.01 - $300.00 $13.95
$300.01 - $400.00 $27.95
$400.01 - $500.00 $34.95
$500.01 - $1000.00 $41.50
$1000.01 - $1500.00 $52.50
$1500.01 - $2000.00 $67.00
$2000.01 - $2500.00 $77.00
$2500.01 - $3000.00 $88.00
$3000.01 - $3500.00 $97.00
$3500.01 - $4000.00 $107.00
$4000.01 and above $122.00
New Jersey Law Journal books No handling charges
ALM Legal Intelligence Surveys Varies by product
The Recorder books (CA) No handling charges
Connecticut Law Tribune books $7.95 for U.S. Ground
The Daily Report books (GA) $8.00 for U.S. Ground
The Legal Intelligencer books (PA) Ranges between $4.25 - $8.75 depending on the product ordered
Texas Lawyer books $9.50 for first item ordered and $2.50 for each additional item ordered
VerdictSearch books Varies by product
Magazines, Newspapers and Newsletters Shipping and handling charges do not apply subscriptions

Delivery Times

Add one to three business days of processing time to all shipments, even if you have selected "Express Saver" delivery. Please note that ALM publications are shipped by divisions in a number of locations nationwide. Products shipped from more than one location may arrive separately, at different times. Keep in mind that there is no weekend delivery for one- or two-day shipping. In addition, FedEx does not deliver to P.O. boxes.
Location Domestic USA Alaska, Hawaii, and other offshore US territories Canada International
Regular Shipping Method FedEx Ground (3-7 days) FedEx Ground (5-10 days) FedEx Standard Canada (1-2 weeks) FedEx International Economy
Faster Shipping Method< FedEx Express Saver (2-3 days) FedEx Express Saver (2-3 days)nd Day Air None FedEx International Priority
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Returns

Subscriptions to books are auto-renewed to avoid disruptions in service. Print editions must be returned within 30 days in resalable condition for refund. For downloadable eBook products, a refund will be granted if the eBook has not been downloaded.

You may cancel any periodical subscription at any time and receive a full refund for all un-mailed print issues.

NOTE: ALM Legal Intelligence Surveys are NON-returnable.

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Product Support

eBook Download Info:

The file format of ALM eBooks is EPUB 2.0, which is an eBook standard that can be read using a variety of devices and readers including, but not limited to, Apple iPad or iPhone, SONY Reader, Barnes & Noble NOOK and Adobe Digital Editions. To see our Help/FAQ section for more technical details and support click here

Questions about Your Order

For general questions, or to check the status of your order contact us at (877)256-2472 or email us at: lawcatalog@alm.com.

You can contact individual divisions of ALM about the status of your order and related questions at the following:

ALM Experts: call (888) 809-0133 or e-mail experts@alm.com

For general questions, or to check the status of your order contact us at (877)256-2472 or email us at: lawcatalog@alm.com.

You can contact individual divisions of ALM about the status of your order and related questions at the following:

ALM Experts: call (888) 809-0133 or e-mail experts@alm.com

ALM Legal Intelligence: call (888) 770-5647 or e-mail ALMlegalintel@alm.com

ALM Publishing: call (877) 807-8076 or e-mail ljp-cs@alm.com

The American Lawyer: call (800) 755-2773 or e-mail subscribe@americanlawyer.com

Connecticut Law Tribune: (860) 757-6612 or e-mail hgranger@alm.com

Corporate Counsel: call (800) 888-8300 or e-mail subscribe@corpcounsel.com

Daily Business Reviews (Florida): Call (877) 256-2472 or e-mail customercare@alm.com

Daily Report (Georgia): call (877) 256-2472 or e-mail customercare@alm.com

Delaware Law Weekly: call (877) 256-2472 or e-mail customercare@alm.com

Fictitious Business Name (California): call (415) 490-9991 or e-mail publicnotice@therecorder.com

Law Journal Newsletters: call (877) 256-2472 or e-mail customercare@alm.com

Law Journal Newsletters Web Audio Conference Division: call (212) 457-7710 or e-mail ebrooks@alm.com

Law Journal Press: call (877) 807-8076 or e-mail ljp-cs@alm.com

Law Technology News: call (615) 850-5320 or e-mail subscribe@lawtechnews.com

The Legal Intelligencer: call (877) 256-2472 or e-mail customercare@alm.com

Minority Law Journal Directory: call (615) 850-5320 or e-mail customersvc@alm.com

The National Law Journal: call (877) 256-2472 or e-mail customercare@alm.com

The New Jersey Law Journal: call (973) 854-2945 or e-mail mclare@alm.com

New York Law Journal: call (800) 517-9871 or e-mail mclare@alm.com

Pennsylvania Law Weekly: call (877) 256-2472 or e-mail customercare@alm.com

Smart Litigator: call (877) 548-8998 or e-mail litigator-info@smartlitigator.com

The Recorder (California): call (800) 587-9288 or e-mail circulation@alm.com

Texas Lawyer: call (877) 256-2472 or e-mail customercare@alm.com

VerdictSearch: call (800) 832-1900 e-mail helpdesk@VerdictSearch.com

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