Customer Service

Contact Us

Order & Payment Information

Shipping & Handling

Returns

Product Support

Contact Us 

Hours of Operation & Contacts
The Lawcatalog.com customer service desk is open from 9AM to 6PM EST, excluding weekends and holidays. Individual divisions of ALM in other time zones may be open at other hours. General customer service number: 1-877-256-2472.

For questions about products, pricing, or how to place an order please call 877-807-8076 for Law Journal Press and 800-856-8993 for state-specific resources.

For contact information on particular ALM "brands" click here for more details.

Technical Support:

For technical support email lawcatalog@alm.com or call (347) 227-3305.

Change of Address:

If you would like to change the address at which you receive one of our publications, send an e-mail to lawcatalog@alm.com.


____________________________________________________________________________________________________

Reprints
To order reprints from our periodical publications, contact:
Syndia J. Torres
Reprint Manager
ALM
4 MetroTech
21st Floor Brooklyn, NY 11201-3815
Tel: (347) 227-3170
Fax: (347) 227-3620
e-Mail: reprints@alm.com

 

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Order & Payment Information

Pricing & Sales Tax

Residents of District of Columbia, California, Connecticut, Florida, Georgia, Maine, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Texas, Virginia and Canada will be charged sales tax where applicable.

Subscription prices may be tax-deductible as a business expense.

We reserve the right to change prices without notice.

 

Billing Options:

Bill Me:  "Bill Me" orders are subjectto credit approval. You may be asked to provide additional information before the order is shipped.

Payment by credit card is required for all NON-U.S.orders


Purchase Order Number:
 This feature is for your own record keeping. If you would like to assign an internal purchase order number to your purchase, simply enter the information in the field indicated under "Payment Method" at checkout when you place an order.


Account Holders:
 If you would like to pay using an existing account with us, enter your billing account number in the field indicated under "Payment Method" at checkout when you place an order.


Credit Card Orders:

When you pay by credit card for physical goods, your card is charged only when your order is shipped.

For Subscriptions, Downloads, Webinars and some miscellaneous products your card is charged at time of purchase.


Tax Exempt Orders:
Enter your Federal Taxpayer ID in the field indicated under "Payment Method." Please note that we must also have your state tax exemption form on file. If you have not sent us your form, please fax it to us at (347) 227-3576.

 

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Shipping & Handling

 

SHIPPING/HANDLING CHARGES & DELIVERY OPTIONS ARE VIEWABLE BEFORE YOU FINALIZE YOUR ORDER.

 

Shipping and handling charges can differ depending on the type of product ordered, the size of your order, and your location. Book weights are approximate. Our order form also offers you the option of using your own shipper and your account to fulfill your order if possible.

 

Shipping and Handling Charges

Division

Shipping

Handling

Law Journal Press books
ALM Publishing books
New Jersey Law Journal books

FedEx Shipping  By Weight and Zone
(other methods for some international orders)

Amount of Purchase

Handling Charges

$0.00 - $60.00

$4.95

$60.01 - $115.00

$8.50

$115.01 - $200.00

$10.95

$200.01 - $300.00

$13.95

$300.01 - $400.00

$27.95

$400.01 - $500.00

$34.95

$500.01 - $1000.00

$41.50

$1000.01 - $1500.00

$52.50

$1500.01 - $2000.00

$67.00

$2000.01 - $2500.00

$77.00

$2500.01 - $3000.00

$88.00

$3000.01 - $3500.00

$97.00

$3500.01 - $4000.00

$107.00

$4000.01 and above

$122.00

ALM Legal Intelligence Surveys

Varies by product

The Recorder books (CA)

No handling charges

Connecticut Law Tribune books

$7.95 for U.S. Ground

The Daily Report books (GA)

$8.00 for U.S. Ground

The Legal Intelligencer books (PA)

Ranges between $4.25 - $8.75 depending on the product ordered

Texas Lawyer books

$9.50 for first item ordered and 
$2.50 for each additional item ordered

VerdictSearch books

Varies by product

Magazines, Newspapers and Newsletters

Shipping and handling charges do not apply to subscriptions

 

 

Delivery Times
Add one to three business days of processing time to all shipments, even if you have selected "Express Saver" delivery. Please note that ALM publications are shipped by divisions in a number of locations nationwide. Products shipped from more than one location may arrive separately, at different times. Keep in mind that there is no weekend delivery for one- or two-day shipping. In addition, FedEx does not deliver to P.O. boxes.

 

Delivery Times 
Add 1-3 business days of processing to all times shown.


Location

Regular Shipping Method

Faster Shipping Method



Domestic USA

FedEx Ground (3-7 days)

FedEx Express Saver
(2-3 days)



Alaska, Hawaii, and other offshore US territories

FedEx Ground (5-10 days)

FedEx Express Saver
(2-3 days)



Canada

FedEx Standard Canada (1-2 weeks)

None



International

FedEx International Economy

FedEx International Priority



 

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Returns

Subscriptions to books are auto-renewed to avoid disruptions in service. Print editions must be returned within 30 days in resalable condition for refund. For downloadable eBook products, a refund will be granted if the eBook has not been downloaded.

You may cancel any periodical subscription at any time and receive a full refund for all un-mailed print issues.

 

NOTE: ALM Legal Intelligence Surveys are NON-returnable.

 

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Product Support

eBook Download Info:
The file format of ALM eBooks is EPUB 2.0, which is an eBook standard that can be read using a variety of devices and readers including, but not limited to, Apple iPad or iPhone, SONY Reader, Barnes & Noble NOOK and Adobe Digital Editions. To see our Help/FAQ section for more technical details and support click here

Questions about Your Order
For general questions, or to check the status of your order contact us at (877)256-2472 or email us at: lawcatalog@alm.com.

You can contact individual divisions of ALM about the status of your order and related questions at the following:

ALM Experts: call (888) 809-0133 or e-mail experts@alm.com
ALM Legal Intelligence: call (888) 770-5647 or e-mail ALMlegalintel@alm.com
ALM Publishing:  call (877) 807-8076 or e-mail ljp-cs@alm.com
The American Lawyer: call (800) 755-2773 or e-mail subscribe@americanlawyer.com 
Connecticut Law Tribune: (860) 757-6612 or e-mail hgranger@alm.com
Corporate Counsel: call (800) 888-8300 or e-mail subscribe@corpcounsel.com
Daily Business Reviews (Florida): Call (877) 256-2472 or e-mail customercare@alm.com
Daily Report (Georgia): call (877) 256-2472 or e-mail customercare@alm.com
Delaware Law Weekly: call (877) 256-2472 or e-mail customercare@alm.com
Fictitious Business Name (California): call (415) 490-9991 or e-mail publicnotice@therecorder.com
Law Journal Newsletters: call (877) 256-2472 or e-mail customercare@alm.com
Law Journal Newsletters Web Audio Conference Division: call (212) 457-7710 or e-mail ebrooks@alm.com
Law Journal Press: call (877) 807-8076 or e-mail ljp-cs@alm.com
Law Technology News: call (615) 850-5320 or e-mail subscribe@lawtechnews.com
The Legal Intelligencer: call (877) 256-2472 or e-mail customercare@alm.com
Minority Law Journal Directory: call (615) 850-5320 or e-mail customersvc@alm.com
The National Law Journal: call (877) 256-2472 or e-mail customercare@alm.com
The New Jersey Law Journal: call (973) 854-2945 or e-mail mclare@alm.com 
New York Law Journal: call (800) 517-9871 or e-mail mclare@alm.com
Pennsylvania Law Weekly: call (877) 256-2472 or e-mail customercare@alm.com
Smart Litigator: call (877) 548-8998 or e-mail litigator-info@smartlitigator.com
The Recorder (California): call (800) 587-9288 or e-mail circulation@alm.com
Texas Lawyer: call (877) 256-2472 or e-mail customercare@alm.com
VerdictSearch: call (800) 832-1900 e-mail helpdesk@VerdictSearch.com

 

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